Paying your IT service provider by the hour doesn’t make sense. The longer it takes to fix a problem, the more you pay. You can’t budget for IT support – who knows what it’ll cost you next week, never mind next year.

How about paying a fixed monthly fee for everything instead?

Because our fees are fixed, our success depends on the long-term stability of your IT systems. Our profits go up when your systems run smoothly – not when you have a problem.

What’s more, you also get these benefits:

  • More time to spend on your business – because we take care of your systems for you
  • Better IT management – because we help with your IT planning
  • Faster response times – because automated monitoring alerts us to any issues instantly
  • Less risk – because small problems never get the chance to become bigger ones
  • Budgeting certainty – because you know in advance what your IT costs are every month
  • Better service – because you get regular reports on our work performance

Pricing options

You can choose how much support you need:

Managed IT Services: This is the deluxe package – full support for your whole IT infrastructure. That’s monitoring, maintenance, issue resolution and call-outs to your offices. All included in your one, fixed monthly fee.

Server Care PLUS: For a smaller fee, you get full support for your servers, firewalls/routers, and other network devices. Please note: any maintenance and support for end-user devices such as desktops, laptops, tablets, and smartphones is billed at our standard hourly rate.

Server Care LITE: This is the entry level package – server monitoring & maintenance along with regular backup & restore testing. Everything else is billed at our standard hourly rate.

We take care of everything for you

Secure remote monitoring: We monitor your systems 24 hours a day, 365 days a year. We look into anything which isn’t right and fix it.

Instant support: When our monitoring system detects a potential issue it alerts us instantly. We then help you fix it – before it harms your business.

Remote desktop control: If something needs doing, rather than trying to guide a user over the phone or coming to your premises, we can login to the computer in question and solve any issues remotely.

Backup watchdog: You don’t have to worry about backups. We make sure they’re done. If there is a problem with a backup we’ll know immediately and fix it.

Security and anti-virus management: We keep your security and anti-virus systems 100% up to date.

Asset information: You’re never caught out, with an up-to-date view of all the hardware and software across your business. Track software licensing, installation dates and managed equipment configurations.

Documentation: We document your infrastructure to reduce the risk of technical mistakes and to help manage your network more efficiently; as your network grows, good documentation is vitally important in saving you time and money.

Value for money: Regular reports on system health and service levels show the results you’re getting and what they’re worth to you.

critical part of providing high-level 24/7 care

Pact manages and supports the network of 250+ devices that is a critical part of providing high-level 24/7 care to our residents.

General Manager Finance, LHI Retirement Services

Want to find out more?

Please get in touch by calling John Zeppel on 08 8342 3255 or emailing john@pactit.com.au

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