Pact IT Solutions

Service Desk

Pact has a team of experienced consultants who offer support services.

Service Desk

Pact provides online, email, telephone, and remote access assistance for clients with support agreements. We aim to achieve high levels of user satisfaction, enhanced user productivity, and to assist in the effective use of software and technology resources.

All calls received by our support consultants are tracked and reported. By tracking the type of calls and resolution, problem trends can be identified and addressed. This process is benefited by the on-going development of a knowledge base, enabling support personnel to share successful solutions for a quicker resolution of problems.

Client Portal

The online portal allows you to raise requests, log incidents, and track progress. It can be accessed from the home page of this site.

The portal requires a username and password, which is available for any client with a valid support agreement with us. If you have not received your username and password, then please email admin@pactit.com.au and provide us with your name, organisation, contact phone number, and email address.

This information is required to ensure that we register you against the correct agreement in our system. We will then verify your support agreement and send you an email with your username and password.

Need Our Help?

You can contact us by:

Logging in to the Client Portal

E-mailing details of your Maze or Geni support issue to software@pactit.com.au

Emailing details of your technical support issue to  technology@pactit.com.au

Telephoning 08 8342 3255

Faxing details of your support issue to 08 8342 6411

Availability

The Service Desk is available from 8:00am to 5:00pm (Monday to Friday) CST, excluding public holidays.